Not that I'm at all bitter or begrudging, but in general I have difficult relationships with service companies.

We invariably have differing ideas of customer service: I usually have expectations WAY above theirs (but as I work in a service job I know for a fact that my expectations aren't unreasonable.)

See for example my blog about Powergen and what a waste of energy (pardon the pun) they are.

So, now I've fallen out with my Broadband supplier as well, suppose it was going to happen sooner or later, just about everyone else on the planet has!

So I'm looking round at an alternative supplier. And stumbled across this quote from BT Wholesale,

"99.8% of homes in the UK are enabled to receive broadband. That's more than can receive running water."

Think that gives a pretty good analogy of some people's priorities!