Me and BT, you'll probably have noticed by now don't have a particularly good relationship.
They love me as I hand over quite a large amount of cash each month.
I don't like them as:
- Their customer service is useless.
- The service is third rate (when I actually have it!!!)
- I'm sick of listening to, "due to a high volume of calls you are in a queue, alternatively you can do most things at BT.com." Well, I could if it wasn't for the fact that I'm usually ringing them because I haven't actually got inernet access!!!!
But, in a moment of weakness I ordered BT Vision a few weeks ago. My reasoning was fair:
- I'm stuck with their Broadband system for a while so might as well get the telly.
- My freeview box has expired.
- It's actually cheaper than a new freeview box!
So, this morning I've sat and waited for the engineer to arrive and install it like they promised.
They haven't turned up.
So I rang the call centre to ask them why not, and after 28 minutes on hold they said they could be here within a few hours. Aw that's nice. I won't be though!!!!!!
When will I learn?
