The straw that finally broke the camel's back.

I have faced an uphill struggle with the telecoms giant since that fateful day that I decided that they must be better than UKOnline (on that day I thought anyone must be better than UKOnline!!!)

It took 5 weeks, 3 misplaced orders, 6 hours of phone calls, high blood pressure and a great deal of aggravation to finally get the broadband service that should have taken 5 days.

Since then I've made 4 requests for them to spell my name correctly as I can't really use my e-mail address until they do! Still not sorted.

My only reason for choosing BT was for BT Vision, otherwise I'd probably have chosen someone cheaper. So, as the dust settled and I found out that the service isn't actually that bad (once you get it!!!) I placed the order for Vision.

First engineer's visit - no engineer. He rang outside of the appointment window just as I was on my way to work to ask if he could still come round. Not happy, made this clear to their service department.

Service department all apologies and arranged another visit for today plus a refund for installation.

So, today comes round; I'm no mug so I decided to ring Vision just to be sure,
"Is the engineer definately coming round today?"
"Errrrrrrrrrrrr, no. We made a mistake in processing the order the engineer has no knowledge of this visit."
"Customer options please."

I then got transferred to the cockiest most arrogant son of a bitch you could ever hope to speak to. His name was Thomas and he works in the Newcastle area (unprofessional I know but I don't care!) who told me that I was to be held to my contract, cancellation fees etc etc, no means no. Twat.

Got fairly upset at this point, the little vein on my head was pounding, explosion followed.

Basically he was telling me that they had failed to provide part the service that I requested (s. 2A + 2B of the Sale and Supply of Goods Act 1994 (c.35)) but tried to charge me as he claimed that Vision and Broadband were 2 seperate companies.

Asked who else I could speak to - got put through to Broadband Customer Services.

Went off my head, forget reasonable - these bastards have been grinding me down for months. Was asked to calm down so that they could actually understand what I was saying (maybe got a little carried away, but at least didn't swear this time!)

They listened - and they finally agreed with me - woohoo!!!!!!

Was told that I would have to speak to Customer Options again (booooooooooo) but just to agree with whatever they say. Didn't like the sound of this.

My new best friend then said that she'd put a note on my account (wouldn't like to think how many notes there are now!!!!!) and that they would foot any cancellation charges.

RESULT!!!!!!!!!

Got a HomeHub going cheap

Let's see how Sky do now