I'm not known for holding back when I get "on one" about something, somehting that any company that supplies me with a service knows full well (in particular nPower and BT.)
So, when my internet kept failing on Saturday night I got that immediate sinking feeling, especially when I checked the phoneline and could only hear crackling.
So, phonecall to the faultline and the first surprise was actually getting through to a person, I thought it would be an automated service....... or closed for the weekend.
The operative understood the problem straight away, though it would have been difficult for him not to as we could barely hear each other for the interference(!) and rang me back on my mobile so that he could check the line,
"There's no fault on our equipment into the premises, though it is coming up that there appears to be a fault on the master socket in your house."
"Right, can I fix that?"
"Er, no. It requires an engineer's visit."
Great, an engineer. A three week wait and even then he probably won't turn up,
"Are you available on Monday morning?" was his next question without missing a beat.
"Mond..... what, THIS Monday?"
"Yes sir, this Monday."
"Actually, no sorry I'm not. The best I can offer is Thursday." Great, so now I'm letting THEM down!
"Great, I'll put you down for the first appointment of the day."
"Right, er thanks!"
So there we have it, evidence that my telecoms provider CAN provide a first class service when it comes to fixing a fault without tears and scrapping. Well done BT (I never thought I'd hear myself uttering those words!)
